Looks like I'm not the only one advocating the value of a personal touch when it comes to customer service. Here's a fun example from Microsoft, as told by Seth Godin.
Monday, March 24, 2008
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Getting better ideas and more of them.
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Ripen your ideas
Ever wish you could get more ideas? Of course. Everyone wants to be the idea guy. But I'm not creative, you say. Everyone else's ideas are better than mine, you think. Not true.
The truth is you don't need a ton of creativity to generate good ideas. Actually, it's likely that you already have a lot of good ideas. Everyone has the ability to increase their idea generating potential. Or as I like to say, you just need to ripen your ideas.
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2008
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March
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- Failure = Better Ideas
- Ideas in reverse
- Microsoft gets personal
- More ideas than you can shake a stick at
- They have lots of my money - now they can have lot...
- Listen to ME, your customer!
- No raining on your idea parade
- Toyota: a perfect story of ideas, part II
- Toyota: a perfect story of ideas, part I
- Letting go of idea ownership
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March
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